Everything people ask before booking

Airport transfers are quoted as a fixed price, typically $85 to $135 for a sedan and $115 to $185 for an SUV depending on the route. Hourly bookings start around $85 to $110 per hour for a sedan, $110 to $140 for an SUV, $135 to $190 for a stretch limousine and $150 to $300 for a party bus, with minimums that vary by day and season. Every quote we give includes tolls, fuel, gratuity and taxes.

Yes. Dispatch is staffed 24 hours a day, 365 days a year, including holidays. Early-morning airport runs between 4am and 7am are among our busiest slots.

Twenty-four hours is comfortable for a sedan or SUV. Stretch limousines and party buses need more notice, especially on weekends. Weddings in peak season should be booked six to nine months out, and prom season fills from March.

No. Airport pickups include 60 minutes of free wait time after an international arrival and 30 minutes after a domestic one, measured from actual landing, not scheduled. We track your flight so delays are handled automatically.

Yes. Standard gratuity, tolls, fuel and taxes are all included in the quoted price. There is no surge pricing and no fee added at the end of the trip.

Yes. All chauffeurs hold current NYC Taxi & Limousine Commission licences, pass background checks and drug screening, and every vehicle carries commercial liability insurance well above the state minimum.

Sedans and SUVs can be cancelled free of charge up to 4 hours before pickup. Stretch limousines, party buses and coaches require 72 hours' notice. Wedding and holiday bookings have their own terms, set out in the contract.

Yes, at no extra charge. Tell us the child's age and weight at booking so we bring the correct rear-facing, forward-facing or booster seat.

We accept all major credit cards, and corporate clients can open an account with monthly invoicing and cost-centre reporting.

Yes, with advance notice. Let us know at booking whether you need a ramp-equipped vehicle or assistance transferring, and we will assign the right vehicle and chauffeur.

Yes, every day of the year including Thanksgiving, Christmas and New Year's Eve. Those dates book out early and we do not apply holiday surge pricing, but availability is genuinely limited so book ahead.

Call dispatch and we will move or cancel the booking at no charge. We track flights, so in most cases we already know before you call.

One-way point-to-point transfers have no minimum. Hourly as-directed bookings have a three to five hour minimum depending on the vehicle and the day.

Yes. Itemised receipts are emailed after every trip, and corporate accounts receive consolidated monthly invoices with cost-centre breakdowns.

No, in any vehicle, including vaping and cannabis. A cleaning charge applies where a vehicle needs more than a standard turnaround.

Service animals always. Other pets are welcome in a carrier — tell us at booking so we can assign a suitable vehicle.

Three standard checked suitcases, or two checked plus two carry-ons. If you are close to that limit, book an SUV. Finding out at the kerb that the bags do not fit is the one problem we cannot solve on the spot.

Yes. Multi-day charters keep the same vehicle and chauffeur with your group, and we handle the chauffeur's accommodation. Ask for a written itinerary quote.