Legal
Terms of Service
The terms that apply when you book transport with us. They are written to be readable rather than impressive.
Last updated: 1 August 2026
Bookings and confirmation
A booking is confirmed when we send you a written confirmation containing the date, time, vehicle class, route and price. The quoted price is fixed and includes the vehicle, chauffeur, fuel, tolls, taxes and standard gratuity unless the confirmation says otherwise.
Changes and cancellations
Sedans and SUVs may be cancelled without charge up to 4 hours before the scheduled pickup. Stretch limousines, party buses and coaches require 72 hours' notice. Wedding, holiday and multi-day charters carry their own terms, which are stated in the contract before you sign. Changes to the time or route are free of charge where a suitable vehicle is available.
Wait time
Airport arrivals include 60 minutes of free wait time after an international landing and 30 minutes after a domestic one, measured from actual landing rather than scheduled. All other pickups include 15 minutes. Beyond that, waiting is billed in fifteen-minute increments at the applicable hourly rate.
Passenger conduct
Passengers must remain seated while a vehicle is in motion. Smoking, vaping and cannabis use are prohibited in all vehicles. Alcohol is permitted only on private charters where every passenger is 21 or over; we do not sell alcohol. A chauffeur may end a trip where conduct endangers the vehicle, the chauffeur or other passengers, and no refund is due in that case.
Damage and cleaning
A refundable damage deposit applies to limousine, party bus and coach charters and is returned within a few business days of a clean return. Charges may be applied for damage or for cleaning beyond a standard turnaround, and we will always show you the evidence for any charge.
Delays and liability
We plan generously for traffic, weather and road conditions, and our chauffeurs arrive ahead of schedule. We cannot however accept liability for losses arising from delays caused by circumstances outside our control, including traffic incidents, severe weather, road closures and acts of authority. Our liability in any event is limited to the value of the booking.
Lost property
Items left in a vehicle are logged and held for 30 days. Contact dispatch as soon as you notice something missing and we will check the vehicle. Return by courier can be arranged at cost.
Payment
We accept major credit cards and pre-authorise rather than charge at the time of booking. Corporate accounts are invoiced monthly on agreed terms. Overdue invoices may attract interest at the statutory rate.
Governing law
These terms are governed by the laws of the State of New York.